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Why State Auto? Ask our customers...

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“It is a rare and wonderful experience to encounter a company like State Auto, that is 150% responsive to their customers and is genuinely interested and concerned about their well-being. I am proud to report that John’s (claim representative) service exceeded, by far, my initial expectations and, in retrospect, was almost too good to be true.”

- Ohio policyholder

“Your kindness and great service is very much appreciated. There are so many cases of poor service today; you are a step above the others. I thank you!”

 - Indiana policyholder

“I am very happy that there are companies that still provide good customer service.”

- Maryland policyholder

“I had a wonderful claim experience. Kathleen explained the entire process to me, followed up with me regularly to make sure I had everything she needed and within a matter of days my entire claim was completed and I had my car back in the driveway, completely repaired! I am extremely happy with the service that Kathleen and State Auto provided.” 

- Missouri policyholder 

“Thank you so much for all your help in this matter, you truly made things very easy for my wife and I. We both really appreciate all you have done to help make this process have a positive outcome.” 

- Texas policyholder

“We are very pleased with State Auto. You do timely work. You know what you are doing, and you get it done.”

- Ohio policyholder

“Thank you so much for your help in resolving this nightmare of an accident so very quickly and painlessly.” 

- Pennsylvania policyholder

“In this day and age, people don’t seem to worry about good customer service much. I just wanted to let you know that your wonderful customer service made a very big difference in our lives.”

- Kansas policyholder

I just wanted to take the time to thank you for all the help you gave us. Going through the damage we had right after we finished our remodeling was very emotional for my wife. You made us feel like friends not a client. Your people skills are truly remarkable, and I recognize good people skills! I am a shift leader for a local plastics company with over 100 reporting to me. It's my job to recognize those traits and mentor them for leadership roles in the future. Our claims were handled in a timely manner also.” 

- Wisconsin policyholder

Susan was an amazing help in my recent accident. Even though it was another person's fault, she made sure my car was fixed as soon as possible and got me on the road again. I really appreciate how considerate she was and how she asked about my injuries. State Auto should hire more like her.” 

- Arizona policyholder

“I really don't mind writing my premium check when I know such terrific service is available when I need it.” 

- Indiana policyholder

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