My Policy

Loading...

Claims FAQs

Bookmark and Share

General

Q. What is the claims process?
Q. What are your hours of operation?
Q. What is the mailing address for State Auto?
Q. Can I confirm or change coverage over the phone?
Q. What are the effective dates of my policy?
Q. Where may I provide feedback on my experience with State Auto Insurance? 

Claims 

Q. How do I report a claim?
Q. What information will be helpful in filing a claim?
Q. If I am in an accident or experience another type of loss, should I call the police?
Q. Do I need a copy of the police report?
Q. When will I hear something about my claim?
Q. Who is my claims representative and how can I contact them?
Q. Where can I find information about or check the status of my claim?
Q. Where is my claims check?
Q. Is it possible to change the recipient on my claims payment check? 

Auto 

Q. How do I know if my claim will be covered?
Q. How many estimates do I need and do I need photos of my damages?
Q. Am I required to use a repair facility that participates in State Auto's QSG program?
Q. Can you bring a rental car to my location?
Q. My car is not drivable, what do I do? 

Property
 

Q. How do I know what I have coverage for if I have damage to my business building, home, condo or apartment?
Q. My home has been damaged by fire, wind, hail or water? What do I do now?  


Agent Questions

Q. Where do I send legal papers?

 

Q. What is the claims process?

A. State Auto will assist you with fast, friendly and a fair resolution to your claim. After you have reported a claim:

  1. A State Auto Claims Adjuster will review the coverage applicable to your loss
  2. A State Auto Claims Adjuster will contact you to discuss coverage and the claims handling process
  3. If needed an inspection will be made to determine damages
  4. A State Auto Claims Adjuster will gather information and documents to process the claim
  5. A State Auto Claims Adjuster will contact you to review damages and discuss payment

Q. What are your hours of operation?

A. We are available anytime for accepting a claim report. Claims may be reported by phone at 1-800-766-1853. Our normal business hours are generally 8:00 a.m. to 5:15p.m.

Q. What is the mailing address for State Auto?
 
A. The business mailing address is:

PO Box 182822
Columbus, OH 43218-2822

Q. Can I confirm or change coverage over the phone?

A.  Your independent State Auto agent can assist you with everything from changing an address to increasing or lowering your deductible. 

Q. What are the effective dates of my policy?

A. You may obtain your effective date by looking at your declaration pages or by asking your local agent or by calling 1-800-766-1853 and requesting the information from  a State Auto customer service representative.

Q. Where may I provide feedback on my experience with State Auto Insurance?

A. The “Contact Us” link on the StateAuto.com website is a great way to provide feedback.  We'd like to hear your thoughts about our claims service or any other experience with State Auto customer service.
 
Q. How do I report a claim?   

A. You can report the claim through our website, or to a State Auto customer service representative by phone, 24 hours a day at 1-800-766-1853, or by contacting your independent State Auto agent.

  • For Auto Glass only claims, please call our State Auto Glass Service at 1-888-504-4527 X 4154.
  • For a Towing Bill, send to fax number (888)-999-8095. Please make sure your policy number, name and phone are on the fax.

Q. What information will be helpful in filing a claim?

  • All Claims- Insured Name, and Address and Date of Loss, Phone number, email address.
  • Auto:  Vehicle Driven, primary and secondary phone numbers, all drivers involved and their names, addresses and phone numbers, email addresses, passenger names and contact numbers.

Q. If I am in an accident or experience another type of loss, should I call the police?

A. In an emergency, contacting the police is a prudent step.  States and locales have varying statutes and methods for involving the police. If you are involved in an accident, please contact your  local law enforcement authority to gain an understanding of the best course of action. 

Q. Do I need a copy of the police report?

A.  Your State Auto claims adjuster can advise you about any documentation required to settle a claim.  

Q. When will I hear something about my claim?

A. A State Auto claims representative will ordinarily contact you no later than the close of the next business day following the report of the claim.

Q. Where can I find information about or check the status of my claim?

A. Please contact your adjuster directly, or 1-800-766-1853 and follow the prompts. Please have your policy or claim number available if possible.

Q. Who is my claims representative and how can I contact them?

A. To find out who your adjuster is you can call 1-800-766-1853 and follow the prompts. Please have your policy or claim number available if possible.

Q. Where is my claims check?

A. Contact your State Auto claims adjuster if you have any questions regarding the status of your check.

Q. Is it possible to change the recipient on my claims payment check?

Contact your State Auto claims adjuster to determine what options may be available to you. 

Q.  How do I know if my claim will be covered?

Your State Auto claim representative will explain exactly what is and is not covered as a part of the claim handling process.

Q. How many estimates do I need and do I need photos of my damages?

A. Your State Auto claims adjuster can advise you about any documentation required to settle your claim.

Q. Am I required to use a repair facility that participates in State Auto's QSG program?

A. No. However, your claim representative can provide you with information about the Quality Service Guarantee program and participating repair facilities in your area.

Q. Can you bring a rental car to my location?

A. Your adjuster can help to make arrangements for your rental car needs through our rental car vendors.

Q. My car is not drivable, what do I do?

A. After you have moved to a safe location, please contact State Auto to begin the claims process.

Q. How do I know what I have coverage for if I have damage to my business building, home, condo or apartment?

A. Your State Auto claim representative will explain exactly what is and is not covered as a part of the claim handling process.

Q. My home has been damaged by fire, wind, hail or water?  What do I do now?

A. In an emergency, contact your State Auto Insurance Agent to report the situation. Our customer service line is also available to assist you; 1-800-766-1853. As part of your policy requirements, we ask  that you mitigate your damages, i.e. do whatever is necessary to protect your family and property from further harm or damage. Our customer service representatives and agents can assist you with more guidance based on your policy coverage.

Q.  Where do I send legal papers?

A. Fax legal papers to (888) 999-8095 and mail the original papers as soon as possible to: 

Attn: Claims Services
518 East Broad Street
Columbus, Ohio 43215.

We suggest you follow up with a phone call to 1-800-766-1853 or to your State Auto claim representative within 3 business days.

Copyright © 2014 State Auto Insurance Companies. All rights reserved.
Loading...