Key Contact Information Page

Click here for Frequently Asked Questions

If you have a question related to your amount due, payment of your policy or account, or other billing questions, we have several methods for contacting us:

PHONE: 1-833-SAHELPS (1-833-724-3577)
then follow the prompts
MAIL: State Auto Insurance Companies
PO Box 776721
Chicago, IL 60677-6721
E-MAIL: PaymentServices@stateauto.com
LIVE ASSISTANCE:

Customer Service Representatives are available to assist you via chat Monday from 10 a.m. to 3 p.m. ET, and Tuesday through Friday, 10 a.m. to 5 p.m. ET
If you have a question related to coverages, changes, or other policy details, please contact your independent agent

.