Privacy Policy

State Auto online privacy policy – last update May 2016

At State Auto®, we respect the privacy of customers, agents, and visitors. Our Privacy Policy explains how we collect, use, share, and protect your personal information. 

Collecting information

The State Auto website collects information from you automatically when you use our website, with cookies and similar technology, and when you provide information directly to us through our website. We explain our information collection practices in more detail below.

Information we collect from all visitors

When you visit the State Auto website, our web server automatically recognizes your computer or device. 

We use cookies along with online technologies, such as tags or beacons, when you use our website or interact with our email or advertisements. This anonymous information may include Internet Protocol (IP) addresses, web browser information, Internet Service Provider (ISP), refer and exit pages, operating system, session identification, date and time stamp, geolocation, and click stream data. We use this information to:

  • Recognize your browser, computer or device
  • Remember your preferences and actions
  • Collect information about how visitors use our website and respond to email
  • Log website activity
  • Market products to you


Information we collect directly from State Auto’s website

We collect personal information when you conduct activities or transactions on our website or send us email. Personal information is any information that identifies you and describes your relationship with us. Some examples include:

  • Name, address and Social Security number
  • Driver’s license number
  • Vehicle information
  • Credit reports and other consumer report information
  • Property address and value
  • Financial information
  • Any information you provide us
  • Public information


Sharing personal information

State Auto shares your personal information with your agent and third parties as necessary to service your product. Some examples include:  claims handling, customer service, fraud prevention, research, and marketing. We also share your personal information as required or permitted by law. 

We do not share personal information with other companies for their own marketing activities without your permission.

State Auto customers can review our Privacy Statement.

Geolocation

With your permission, we will use the geolocation feature of your smartphone or other device to tailor the website functionality, such as providing directions or presenting content to a specific location. You can manage your geolocation settings and permissions in your device settings.  

Do not track

All major Internet browsers allow you to block or delete cookies through the privacy features in your browser. Please note: if you block cookies, you may not be able to use the full functionality of this website. Our system may not recognize do not track requests from some Internet browsers.

Security

At State Auto, the security of your personal information is important to us. We implement reasonable security measures to protect against the loss, misuse, unauthorized access to or alteration of your personal information.  For example, we use Secure Socket Layer (SSL) to encrypt the transmission of your personal information over the Internet. In some cases, State Auto provides your personal information to a business partner to provide a service. They may only use your personal information for our purposes, and they may not share it or use it in any other way. We comply with all federal and state data security laws. 

Children

State Auto does not knowingly collect the personal information from children. If we learn we have collected the personal information from a child under 13, we will delete this information.

Social media

Our website includes social media features, such as the Facebook button. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our website. Your interactions with social media features are governed by the privacy statement of the company providing them.

Links to third-party websites

Our website includes links to other websites whose privacy practices may differ from those of State Auto. If you submit personal information to any other site, your information is governed by the privacy statement of the site you provide the information to and not State Auto’s privacy statement. We encourage you to carefully read the privacy statement of any website you visit.

Changes to our privacy policy

We may update this privacy policy from time to time as we add new features or change the way we manage information. If we make material changes to our privacy policy, we’ll post the changes right here and notify you by posting a notice on this site prior to the change becoming effective. We encourage you to review this page periodically to see if there have been any changes to our privacy practices that may affect you. 

Contact information

The State Auto Online Privacy Policy applies to State Automobile Mutual Insurance Company and each of its affiliates and subsidiaries. 

If you have questions about the State Auto online Privacy Policy, please contact us

State Auto Insurance Companies
518 E. Broad Street
Columbus, OH 43215