Safety is key to a pleasant grocery shopping experience
Grocery stores are making changes, ensuring that our weekly visits are not only pleasant and enjoyable, but also safe and comforting.
by Mollie McDonald
Commercial Lines Senior Account Executive at State Auto
Your attitude toward grocery shopping usually depends on how hungry you are and how much time you have. The trip can be either tedious or deliciously tempting, relaxing or terribly stressful. To try to keep you happier and hopefully get you to buy more groceries, stores have recently had a focus on the customer experience. Grocery stores are making changes, ensuring that our weekly visits are not only pleasant and enjoyable, but also safe and comforting.
Whether you're visiting your local independent store or a national chain of supermarkets, grocery stores typically aim to succeed in these areas:
- Being profitable
- Reducing theft
- Creating a pleasant experience
- Protecting themselves from frivolous lawsuits
- Ensuring safety for their customers and employees
Each visitor that walks through the grocer's door is an opportunity to excel in these areas.
Beyond their loyal patrons, grocers also see a large number of visitors walk through their doors to help with store operations. People such as delivery personnel, inspectors, sales reps and many others frequent these stores on a daily basis.
With a comprehensive loss control program, grocery stores can safeguard their visitors as well as themselves from unfortunate, costly accidents. Here are some important tips for grocery stores of all sizes to implement:
- Formal maintenance programs with logs
- Quality (and standard) housekeeping practices
- Floor coverings kept in good condition without any trip hazards
- Maintaining safe parking lots and sidewalks
- Extensive and periodic employee safety training
- Addressing spills immediately with signage and sanitation
- Proper trash removal
- Sweeping and mopping floors daily
- Rubber-backed mats used at entrances and dairy, meat and produce sections
- A daily aisle "walk through" by an assigned employee. Even aisles walked 8am, odd aisles walked 9am - all documented in a log.
Claims for grocery stores tend to occur more frequently due to the likelihood of slips, trips and falls in the industry. Because of this, certain employees should be designated to regularly inspect the grounds for any unsafe conditions. This includes any spills, trip hazards, or the potential for any falling objects that may be stored overhead.
Adequate camera placement should also be a top concern when grocers think of how best to protect themselves. It's essential to monitor the store's interior and exterior, while ensuring that the video footage is organized and retained until the statute of limitations expires in your area.
By using these best practices, grocery stores can help reduce the risk of casualty claims and contribute to a safe, pleasant shopping experience for their customers.
This article is intended for general information purposes only, and is not an insurance policy. State Auto makes no representations or guarantee as to the correctness or sufficiency of any information contained herein, nor guarantees results based upon use of this information. State Auto does not warrant that reliance upon this document will prevent accident or losses or satisfy federal, state or local codes, ordinances or regulations. If expert assistance is needed, the services of a competent professional should be sought. The reader assumes the entire risk as to use of this information.