Hurricane Harvey: customer resources and claim information

2017-08-28

State Auto Claims and Risk Engineering (CARE) teams are responding to areas affected by Hurricane Harvey. To file a claim, call 877-SA-CLAIM (877-722-5246) or submit online at www.stateauto.com/claims. You can also start the process with us in a Twitter Direct Message to @StateAuto.

Your safety is our primary concern. Please take all precautions necessary as you prepare to return to your home or business. We urge you to follow local authorities' directives and, above all, be safe.

Hurricane Claim Info Graphic

All Claims:

  • Report the loss as soon as possible. Contact State Auto to report your claim as soon as you can; we'll make sure your agent is notified. Provide a general description of the damage; have your policy number handy if possible.
  • Return claim forms.  We'll send you the necessary claim forms. Fill out and return them as soon as possible. If you don't understand the process, ask questions. We encourage the use of texting, phone calls or email to expedite communication.
Auto Claims:
  • Fast-track claim solutions may be available. We may be able to declare a total loss over the phone, without inspection.
  • Temporary transportation options are available.
Home or Business Claims:
  • The Federal Emergency Management Agency  (FEMA) should be contacted immediately by home or business owners without flood insurance; State Auto can help you expedite this process. Key contacts, emergency information and more are available  here. They can also be reached at 800-621-3362 / TTY 800-462-7585.
  • Prepare a list. Keep damaged items or portions of them until the claim adjuster has visited, and consider photographing/videotaping damage to document your claim. Prepare a list of damaged or lost items for your adjuster.
  • The Texas Wind Insurance Association  has key contacts, emergency information and more available at  twia.org. They can also be reached at 877-281-1431 (English) or 866-443-3144 (Spanish).
Following are some resources to review regarding Harvey. We're here to help you get back on your feet and recover after the storm. 
Farm and Ranch: Texas A&M and the University of Minnesota have excellent resources available on recovering from hurricanes and floods.

Restaurants and Grocers: Restaurants and Grocers Reopening After Hurricanes and Flooding

Employers: 


5 Actions to Reduce Water Damage