string(13) "news_articles" Policy cancellation moratorium in effect for seven Illinois counties

Policy cancellation moratorium in effect for seven Illinois counties

2016-01-05

A policy cancellation moratorium is in effect for all insureds in the following Illinois counties: Calhoun, Jackson, Jersey, Madison, Monroe, Randolph and St. Clair. The moratorium is in effect as of December 29, 2015 until February 29, 2016, unless the date is extended by the Governor.

Recent flooding in Calhoun, Jackson, Jersey, Madison, Monroe, Randolph, and St. Clair counties have resulted in the designation of the Illinois counties as disaster areas by State Executive Order or by Presidential declaration. The Illinois Department of Insurance is asking all insurance companies to comply with Bulletin 2015-13 which was released to help insurance companies implement the Executive Order.

In response to Insurance Bulletin 2015-13, State Auto is suspending policy cancellations and non-renewals attributed directly as a result of the disaster event during the 60-day period.

Policyholders should be advised that the moratorium is not a waiver; it is only an extension of the grace period in which a policy non-renews or cancels. Once the Executive Order is lifted, we will resume normal cancellation and non-renewal procedures.

If you have any questions concerning this bulletin, please contact your business insurance, personal insurance or farm insurance underwriter. Billing and payment questions should be directed to Payment Services at 800-444-9950, ext. 5118.

Any Illinois consumer in Calhoun, Jackson, Jersey, Madison, Monroe, Randolph, and St. Clair counties that may have a disaster-related dispute or issue may file a complaint with the Illinois Department of Insurance. Consumers can call the Department's toll-free complaint hotline at 1-866-445-5364, or file a complaint online with the Illinois Department of Insurance.