Prepared for Laura and Marco

Here at State Auto, we’re bracing for Hurricane Laura, in the wake of Marco, just like you. If your community is hit by a severe storm, you can be certain that the State Auto Catastrophe Response (CAT) team is prepared to help. 

Marco and Laura will make an unprecedented back-to-back landfall and we urge you to take every precaution necessary to avoid the high winds, storms and heavy rainfall that may result from these events.

Our first concern is for you and your loved ones' personal safety. We know that preparing for a hurricane during these uncertain times may look different than it has in the past. This Hurricane Checklist offers helpful information to help you get ready and be safe.

We're here for you before, during and after the storm. These helpful resources prepared by our skilled risk engineering professionals can help you protect your home and business. Consult your State Auto Risk Engineering team if you'd like expert help on how to prepare your home, business or family. Email AskRiskEngineering@StateAuto.com.

We hope you never experience a loss but if you do, here’s what you should know:

• Report your loss as soon as possible either by phone at 877-SA-CLAIM (877-722-5246) or on our website at StateAuto.com/claims.
• Our response team is here for you before, during and after the storm. You can report your loss or get help from our customer care team 24/7, and our specially trained claims professionals will be there to help you every step of the way.
• Have your mobile device ready. For your safety, we’re using our smartest virtual tools whenever possible, putting you in control while providing safe and efficient damage inspections. 
• If a physical inspection is necessary, our Dedicated Catastrophe Team is adhering to the safety recommendations by the Centers for Disease Control (CDC), including limiting contact and maintaining social distancing in order to further protect you and your community during this difficult time.
• When flooding occurs, home or business owners without flood insurance should contact the Federal Emergency Management Agency (FEMA) at 800-621-FEMA (3362), AskIA@fema.dhs.gov or www.DisasterAssistance.gov.

We know that these are difficult times. Your State Auto team is ready to respond and we’ll be there to weather the storm together. 

For additional help, visit www.stateauto.com or call our customer care team at 877-SA-CLAIM (877-722-5246).