Pursuant to the California Consumer Privacy Act (CCPA), we are providing you with this Privacy Policy and Notice. If you have any questions, please contact us at 833-SAHelps (833.724.3577), via email at privacy@stateauto.com, or to submit a request to obtain your personal information, click here.  

You have the right to know the categories of personal information that State Auto collects, as well as the specific pieces of personal information that State Auto has collected as a result of your interactions with State Auto.  

State Auto may collect the following categories of personal information when you conduct activities or transactions on our website, through our Customer Portal, or when you send us an email: 

• Name, address and Social Security Number
• Driver’s license number
• Vehicle information
• Credit reports and other consumer report information
• Property address and value
• Financial information
• Geolocation data
• Any information that you provide to us
• Public information

State Auto may collect this information in order to quote or bind an insurance policy, and to provide service to our insureds, applicants or claimants.  State Auto may share your personal information with your insurance agent and third parties as necessary to service your product.  Such service as described in this paragraph may include, but is not limited to, claims handling, customer service, fraud prevention, research, and marketing.  We also may share your personal information with other State Auto Companies and as required or permitted by law.  State Auto does not sell your personal information to any third party and does not share your personal information with other companies for their own marketing activities without your permission. 

Additionally, when you visit the State Auto website, our web server automatically recognizes your computer or device.  We use cookies along with online technologies, such as tags or beacons, when you use our website or interact with our email or advertisements. This anonymous information may include Internet Protocol (IP) addresses, web browser information, Internet Service Provider (ISP), refer and exit pages, operating system, session identification, date and time stamp, geolocation, and click stream data. We use this information to:

• Recognize your browser, computer or device
• Remember your preferences and actions
• Collect information about how visitors use our website and respond to email
• Log website activity
• Market products to you

You have the right to request the categories of personal information that State Auto has collected, as well as the specific pieces of personal information that State Auto has collected related to you.  If you would like to request such information, please contact us at the toll free number, email address, or website listed below.  Once State Auto has verified your request as required by law by comparing the information provided as part of your request to the information State Auto previously collected, State Auto will respond to your request, either electronically or by mail.  

You have the right to request the deletion of your personal information collected or maintained by State Auto.  If you would like to request deletion of your personal information, please contact us at the toll free number, email address, or website listed below.  Once State Auto has verified your request as required by law by comparing the information provided as part of your request to the information State Auto previously collected, State Auto will respond to your request for deletion, either electronically or by mail.  Please keep in mind that State Auto is not required to comply with your request for deletion of your personal information in certain circumstances.

If you plan to use an authorized agent to act on your behalf to submit a request to know or a request to delete, you must (1) provide your authorized agent written permission to submit a request on your behalf, and (2) verify your own identity directly with State Auto.

You have the right not to receive discriminatory treatment by State Auto for the exercise of your rights described in this Privacy Policy and Notice.

If you have any questions or would like additional information, or if you would like to request that State Auto provide you with the personal information it has collected related to you, please contact us via phone or email at: 

State Auto Insurance Companies 
833-SAHelps (833.724.3577)
privacy@stateauto.com

or visit

http://www.stateauto.com/privacy/California