You can find your account or policy number on your declarations page or ID cards.
If you have 10 numbers with no letters (ex. 2458357910) that’s an account number. Please click here, if you have an account number.
Do you have 2 or 3 letters with 7 or 8 numbers (ex. AAA1234567 or AA12345678)? That’s a policy number. If you have a policy number, the information you need is right here on this page.
Can't find exactly what you are looking for or have questions? Contact our Customer Service Department at 800-444-9950 8 a.m. to 7 p.m. ET Monday - Friday or by email at CustomerService@StateAuto.com.
Pay online
Use your checking account or Visa®/MasterCard®.
Other ways to pay
Sign up for automatic withdrawals
Make sure your payments are always on time by setting up automatic payments from your checking or savings account.
Fill out an authorization form for automatic withdrawals.
Or call 800-444-9950 with any questions.
By phone
Call our Customer Service at 1-800-444-9950 to use your bank account or Visa® or MasterCard® credit/debit cards. We're here Monday through Friday, 8:00 am to 7:00 pm Eastern.
By mail
You can pay by check or money order.
Standard mail
State Auto Insurance
PO Box 182738
Columbus, OH 43218-2738
Overnight/express
State Auto Insurance
518 East Broad Street
Columbus, Ohio 43215